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by Sylvia B. Bodell
| Corona Virus, COVID-19, Tele-Counseling

Encouraging Mental Health through Tele-counseling

The Center transitions to tele-counseling to continue services.

In order to continue helping children, teens and adults navigate and grow through relational and emotional challenges, The Center is offering tele-counseling through phone and video counseling sessions.

In this uncertain season of coronavirus, we are all adjusting to a new normal. From social distancing and self-quarantine, coronavirus is drastically changing every facet of day-to-day life, school and work.

Ahead of the curve, The Center strategically rolled out its plan on March 12 to transition to tele-counseling to reduce the risk of exposure for clients and staff. With 31 locations across North and Central Texas, this has been a giant endeavor, but the transition has gone well.

In conjunction with this week’s new ordinances implemented by the City of Dallas and Dallas County to mitigate the spread of the virus, The Center has ALL counseling sessions through tele-counseling effective Thursday, March 19.

“We want to help ensure the physical health of our staff and clients, while encouraging the relational and emotional health of both current and new clients” said Dr. Brad Schwall, president and CEO of The Center. “By offering tele-counseling, we are helping flatten the curve. The Center is an excellent position to continue therapy sessions to every client regardless the circumstances related to COVID-19.

“The Center is fortunate to have this innovative tool in place for all our 30-plus clinicians. We've had a fantastic response from our clients, psychologists and therapists."

Tele-counseling FAQs

What does Tele-Counseling look like?
Tele-counseling can be done via a phone or video on your electronic device (iPad, laptop, desktop computer). You are sent a link to your session through our tele-counseling system.

What about my privacy?
Your privacy is our upmost priority. The Center follows all HIPAA (Health Insurance Portable Accountability Act) compliant guidelines to ensure the privacy of clients with tele-counseling.

How do I pay for tele-counseling?
Insurance and Employee Assistance Plans, including Medicare and Medicaid, are covering tele-counseling. Payment, whether you are choosing to use insurance or not, is safe and simple.

Is tele-counseling new?
Tele-counseling is not new. At The Center, we have been able to provide counseling remotely to clients in the past who are homebound, traveling or had scheduling conflicts and were unable to come into our offices.

Is tele-counseling available to new clients? Absolutely yes. Now more than ever, we want to me remove barriers and make tele-counseling accessible to anyone who wants it. Call our main line 214-526-4525 to schedule an appointment and we’ll match the right therapist for you.

How do I prepare for a tele-counseling session?
We recommend finding a quiet, private place away from others and distractions, so you can focus on your session as you would when coming into the office. We recommend using our video option as much as possible.

How long will my session take?
Your tele-counseling session, similar to an in-office session, will be 45 to 55 minutes long.

May my child or teen do tele-Counseling?
For younger children, we focus on working with parents. By consulting with parents, we are able to help the child and the whole family with strategies and skills. Youth as young as 12 may do tele-counseling, while still engaging the parents with consultation.

We're here for you. More questions? Please click HERE to send us an email.

Tips on coping with anxiety during COVID-19

“Be prepared and take measures to stay physically healthy, but also prepare yourself mentally,” added Dr. Schwall. “By thinking about your mental and emotional well-being and self-care routines, you can better cope with all of the changes and worries and the unknown surrounding Covid-19. Often, being a part of a solution or helping others can boost our well-being and morale. See the precautions you’re taking as serving your community and those who are more vulnerable. Be an encouragement to others through calls, texts, e-mails, social media, and video chats. The more positively we think, the more positive messages we take in and send out, the better we feel.”

Practice simple self-care routines:

  • Get enough sleep
  • Eat well
  • Stay active
  • Get outside
  • Reach out to friends and family virtually
  • Find things you enjoy
  • Focus on things you can control and accept that things are uncertain
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