Frequently Asked Questions

INSURANCE VERIFICATION FAQS

Q: “But I have insurance and I should only owe a copay.”

When the claim is returned and if it is determined by your insurance provider that you only owe a copay, then all overcollections will be refunded.

Q: “I can’t afford the retainer rate; I was told I could use insurance and only pay my copay.”

If you can provide written verification from insurance provider that your insurance plan is active, that your policy includes mental health coverage, and that your patient responsibility rate is lower than the deposit rate, then we will honor and accept the lower rate.

Q: How can I provide written insurance verification from my insurance provider?

1. Call your insurance provider.

Contact your insurance company using the 1-800 number listed on your insurance card. Let them know you are inquiring about outpatient mental health benefits. Often, health insurance companies have a separate company for mental health benefits.

2. Is your therapist in network?

Determine whether the preferred therapist is an in-network or out-of-network provider for your mental health benefits. For a list of insurance providers with whom we are affiliated, please click here.

3. Ask about your coverage & benefit details.

It is important to ask about the following when calling your insurance provider:

  • Deductible
  • Co-pay/co-insurance
  • Number of visits allowed in a calendar year or in the lifetime of the policy
  • Authorization Number (if required before your first visit)
  • Mental health claims address
  • Payer ID for your insurance provider.
  • Check each of these benefits for an in-network provider and an out-of-network provider.

4. Obtain written verification from your insurance provider of the coverage & Benefit details.

Be sure to request a written copy of the coverage & benefit details discussed with your insurance provider. We will only be able to honor the information you provide us with if we have written documentation of the benefits on file. You should also obtain a reference number for the call with your insurance provider in case insurance processes your claims differently from the information they provided you with during the call.

5. Schedule appointment with The Center.

EMAIL our billing department to inform us of your plan’s specific insurance coverage & benefit details, as discussed during the call with your insurance, and attach a copy of the written documentation from your insurance provider. This information will be uploaded to your file, and we will honor the information provided until otherwise stated by the insurance provider upon claims processing.

Q: Why can’t you provide me with my copay information?

Our automated system notifies us if your insurance is active, however it will not provide specific coverage & benefit detail information.

Ready to schedule your initial consultation?

Call 214.526.4525

TESTING AND ASSESSMENT FAQS

Q: Does my child need a psychological evaluation?

There are many reasons a child or individual may want or need a psychological evaluation. You may feel stuck or confused about what your child is thinking or feeling. Or you may notice things like attention, hyperactivity, developmental delays, lack of social communication, change in behavior, emotional outbursts, depression, anxiety, learning concerns, lack of progress in therapy, or school problems just to name a few. Maybe you are wondering if your child might need medications, but you want to make sure you pursue the right ones.

Q: What if I am not sure if we really want an evaluation?

Not a problem. If you have questions about testing or are not sure if you need testing, you may go on and complete the paperwork for testing and get scheduled for your initial testing consultation appointment to determine the needs for you or your child. At this appointment, the psychologist will gather a full history and help you clarify what goals you might have for evaluation. She or he can then propose a testing package and final cost, and you can decide how you want to move forward! You can share your concerns and ask for consultation on next best steps. If it is testing, then this will be your testing intake. If it is not testing, the psychologist will recommend the next best steps based on what you have shared and their clinical expertise.

Q: What is the evaluation process?

All testing clients are scheduled for an initial consultation appointment (described below) and then 1-3 testing sessions one-on-one with the psychologist or LPA (Licensed Psychological Associate). At the conclusion of all testing, and after all supplemental information is received, the psychologist or LPA will schedule a follow-up appointment with parent or adult client to review the evaluation report and results in detail. This appointment is typically scheduled two to three weeks after all information is received. At this feedback session, all results, the report, and any recommendations will be discussed in detail.

Q: What happens at the initial consultation appointment?

All evaluations begin with an initial consultation appointment with one of our Licensed Psychologists or Licensed Psychological Associate. At this 60-minute appointment you and the psychologist will work together to determine the best testing plan for you or your child. In this appointment you will share concerns, why you are wanting testing, and more specifically questions you are hoping to have answered.

The psychologist or LPA will review what the evaluation is, the testing process, and will interview you to obtain detailed history regarding concerns, emotional/behavioral history, development history, family history, medical history, learning and academic history, and any other area that may impact testing and testing choices. The clinician will then come up with a testing plan and will review that plan with you including days of testing, cost, etc. Lastly the first testing appointment will be scheduled. You can choose whether to continue with services or not at this point.

Releases of information will be completed for the school or other individuals with information that may need to provide teacher or caregiver reports.

Q: How many hours of in-person testing is required?

This depends on the age of the child. For young children we typically schedule multiple 2 hour testing sessions to allow for the best focus and effort. For some elementary school students, they are able to handle 2 three-hour sessions with breaks. Other high school or adult clients may be able to handle all day testing with breaks. This is dependent on the needs of each client.

Q: What should I or my child expect during evaluation appointments?

Testing appointments are typically one on one with the psychologist or LPA. These take place in a quiet office setting where rapport may be easily established. Typically testing may include self-report measures (depending on age), computer measures, objective tasks where they may work with blocks, puzzles, school type tasks, drawing, clinical questions, and sometimes play observations. The psychologist will give ample opportunity for breaks.

Q: Do I need to stay on site while my child is being tested?

This is decided by the psychologist and is dependent on the child’s needs. If there is a young child that will need assistance on breaks, we ask that you stay. Typically, children under 10 have a parent on site unless released by the psychologist.

Q: Will I be in the room with my child during testing sessions?

You will not typically be in the testing room during the testing sessions as this frequently disrupts the focus and attention of the child. The exception is in very young children being assessed for autism. In these cases, you may be a part of the testing sessions. Your provider will let you know.

Q: Will my children’s school or other professionals be contacted during the evaluation?

Typically, we ask for releases to speak with the school and any professional working with your child on the areas of concern. We will ask for teacher feedback and teacher report measures on most if not all child testing cases. If there is a concern this will be discussed at intake.

Q: Will you observe my child in school?

Sometimes we do feel the need to observe the child in school or other setting to have a clear understanding how the child is functioning. This would always occur with parent consent and release.

Q: My child is needing accommodations for school or extra time on standardized tests. Is this testing able to meet this need?

Yes, any child that testing determines qualifies for accommodations in some area will be noted on the recommendations and written in language commonly requested by schools and testing facilities. If the accommodations you are seeking have specific testing requirements please share this with your psychologist prior to starting testing. We do not guarantee the accommodations you are seeking. Accommodations will be noted only if testing justifies the need for the accommodations.

Q: Will you complete an IQ testing with my child?

Yes, most testing evaluations include at least an abbreviated IQ measure if not a full IQ measure.

Q: Will I complete questionnaires of my observations of my child?

Yes, these are typically sent through our testing bank to you after the initial appointment. You will complete the measures in the HIPAA compliant testing bank and then the clinician will be notified when complete.

Q: Do I need to give the psychologist any past records for testing?

Yes, any past testing, report cards, school information, 504 plans, relevant medical reports, speech evaluations, etc. are all helpful when completing testing to have a full and complete understanding of concerns and needs.

Q: Do you accept insurance for psychological evaluations?

We are unable to accept insurance for psychological evaluations. We have found that insurance does not reimburse for the in-depth types of evaluations that we provide. We will provide you with a superbill if you need this for tax purposes or to file on your own.

Q: What is the earliest age we can do testing?

Typically learning concerns, ADHD testing, etc. can be started in kindergarten or by kindergarten age (5 years old). Autism and developmental testing can occur earlier - as young as age 2.

Ready to schedule your initial consultation?

Call 214.526.4525

ONLINE COUNSELING FAQS

Q: What does Online Counseling look like?

Online counseling can be done via a phone or video on your electronic device (iPad, laptop, desktop computer). You are sent a link to your session through our online counseling system.

Q: What about my privacy?

Your privacy is our upmost priority. The Center follows all HIPAA (Health Insurance Portable Accountability Act) compliant guidelines to ensure the privacy of clients with online counseling.

Q: How do I pay for online counseling?

Insurance and Employee Assistance Plans, including Medicare and Medicaid, are covering online counseling. Payment, whether you are choosing to use insurance or not, is safe and simple.

Q: Is online counseling new?

Online counseling is not new. At The Center, we have been able to provide counseling remotely to clients in the past who are homebound, traveling or had scheduling conflicts and were unable to come into our offices.

Q: Is online counseling available to new clients?

Absolutely yes. Now more than ever, we want to me remove barriers and make online counseling accessible to anyone who wants it. Call our main line 214-526-4525 to schedule an appointment and we’ll match the right therapist for you.

Q: How do I prepare for a online counseling session?

We recommend finding a quiet, private place away from others and distractions, so you can focus on your session as you would when coming into the office. We recommend using our video option as much as possible.

Q: How long will my session take?

Your online counseling session, similar to an in-office session, will be 45 to 55 minutes long.

Q: May my child or teen do online counseling?

For younger children, we focus on working with parents. By consulting with parents, we are able to help the child and the whole family with strategies and skills. Youth may do online counseling, while still engaging the parents with consultation.

LICENSURE DESCRIPTIONS

Descriptions of the Various Licenses

Licensed Psychologists (LP) – clinicians with doctoral degrees (typically PhD or PsyD) in psychology. Licensed Psychologists have passed a series of exams and received two years (typically 4,000 hours) of full-time supervised experience past their doctoral courses. They have received advanced training in psychotherapy and psychological testing.

Licensed Professional Counselors (LPC) – clinicians with master’s degrees (typically MA or MS) who have received 3,000 hours of supervised experience past their master’s courses. LPCs focus on behavior within the individual.

Licensed Clinical Social Workers (LCSW) – clinicians with master’s degrees (typically MA or MS) who have received two years of supervised experience to become licensed. LCSWs aim to integrate people within community resources.

Licensed Marriage and Family Therapists (LMFT) – clinicians with master’s degrees (typically MA or MS) who have received 3,000 hours of supervised experience, including at least 1,500 hours of direct counseling with couples and/or families. LMFTs focus on behavior in its social and relational context.

The Center Residency Program Includes the Following:

Post-Doctoral Fellows – clinicians with doctoral degrees (typically PhD or PsyD) in psychology and are in the process of passing series of exams and received one year (typically 2,000 hours) of full-time supervised experience during their doctoral program. They are supervised by Licensed Psychologists.

Doctoral Practicum Students – clinicians who have finished all of their doctoral coursework and are completing their first of two years of full-time supervised experience. They are supervised by Licensed Psychologists.

Licensed Professional Counselor–Associates (LPC-A) – clinicians who have completed a master’s degree in counseling and are in the process of completing 3,000 professional counseling hours. They hold a provisional license and are supervised by a Licensed Professional Counselor.

Licensed Marriage and Family Therapist – Associates (LMFT-A) – clinicians who have completed a master’s degree in counseling and are working towards completing 3,000 professional hours, particularly focusing on counseling couples and families.

Licensed Master Social Worker (LMSW) – clinicians who have completed a master’s degree in social work. They must complete two years of full-time counseling experience to become a fully licensed LCSW.

Practicum Students – students who are still completing coursework for their master’s degree or doctoral degree. They are supervised by anyone who holds a supervision license.

Ready to schedule your initial consultation?

Call 214.526.4525