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Insurance and EAPs


We believe access to mental health care begins with being able to use your health insurance benefits. We work closely with you and your insurance company to make that happen. If you choose to use your insurance benefits, and your therapist is a participating provider (in-network), you agree to assign payment from your health plan to The Center and update The Center with your current insurance information. If there is an insurance change, please notify us at least two days prior to your appointment. Otherwise, you may be charged our standard rate per hour for your appointment. We will bill your insurance company if your therapist is an in-network provider. Clients are responsible for co-payments, deductibles and payments for services not covered or approved by your plan. If you have a deductible, you must pay each visit at the time of your appointment until the deductible has been met. If your insurance provider denies payment for any reason, you are responsible.

If you choose not to use your insurance benefits OR if you choose to use your insurance benefits, and your therapist is not a participating provider (out-of-network), you are responsible for obtaining prior authorization/certification for treatment, and for submitting your claims for reimbursement from insurance. The Center will provide a receipt with the applicable information so you may seek reimbursement for services, however, you will be responsible for the full fee at the time of service. If The Center is not contracted with your insurance company, you are responsible for all communication with and attempts to obtain reimbursement from your insurance provider. If your insurance provider denies payment for any reason, you are responsible for payment.

The Center has therapists currently listed on the following panels, however, this is not a comprehensive list and is subject to change. Please consult with our office prior to your first appointment to verify insurance coverage.

  • ACI Specialty Benefits EAP
  • Aetna (plus EAP)
  • Anthem EAP
  • BCBS
  • Beacon Health Options (plus EAP)
  • CHIP
  • Cigna (plus EAP)
  • DARS
  • GEHA
  • HealthScope Benefits EAP
  • Humana
  • Mutual of Omaha EAP
  • Medicare (Red White & Blue Card)
  • Texas Tech EAP
  • TMHP (Medicaid)
  • TriWest Healthcare Alliance
  • UHC/UBH/UMR/Optum (plus EAP)

The Center is proud to be a Preferred Provider for the Baylor Scott & White Quality Alliance.

Employee Assistance Programs

Many employers offer employee assistance programs (EAPs) to help employees manage aspects of their personal lives that may also impact their work, including mental and emotional health. EAPs may cover the cost of counseling and therapy for those experiencing depression, anxiety, stress, marital problems, addiction and a variety of other issues. Check with your employer to see if you have access to an EAP.